BHB continues to provide day-to-day human resource support to meet DGDA’s IT needs. The support included content upload to the website, end-user support, software and hardware troubleshooting, network maintenance, system security monitoring, backups and data recovery, collaboration with end-users, and technical support for the Automated Drug License Renewal System and Pharmacy Management Software.
A summary of the key support provided during May-June 2024 is below:
- Content uploads and updates on DGDA website: 499
- Technical and capacity building support: 43
- User support and training: 175 staff
- Assistance to approve drug license issuance through ADLRS: 225
- Addition of a new virtual service box on the DGDA national web portal to capture user experience and information availability.
- IT support to organize various DGDA meetings and training sessions.
- Administrative assistance for PMS user credentials via email and WhatsApp.
Providing users with mobile support for using the ADLRS and PMS registration modules
